To whom it may concern,
I never do this and I'm not sure who will be receiving
this email but I want to make sure I do my part to ensure that your general
manager TJ at your location in Garland TX gets his merited recognition.
My wife, coworker and I are just leaving your park. Our
friends had visited the park a week before and could not stop talking about how
fun the "Torpedo" ride was. We are from Utah and decided we had to
check this ride out before we had to go back home. Upon paying for entry we saw
that the Torpedo was not working, and upon inquiring as to why we learned that
it was because a number of employees hadn't shown up to work that day (an issue
that I'm sure is pandemic with the number of summer only employees that you
have).
Needless to say we were disappointed as we felt that we
had paid for something that we weren't going to experience because a couple of
high school kids decided not to show up to work that day. We happened to run
into the park manager TJ and expressed our frustration to him. TJ was
fantastic! He empathized from us from the beginning, dispatched and employee to
the slide and then he himself came down and operated the slide for us so that
we didn't have to go back to Utah without saying that we rode the famed
Torpedo.
While his "whatever it takes" attitude and
great personal care are extremely impressive perhaps what impressed us the most
is that TJ understood that we probably won't be in a position to offer much
further business to him or your company as we don't live here. It was clear to
see that TJ was bending over backwards for us simply because that's the kind if
guy he is, he genuinely wanted us to have the best possible experience at his
park.
You are very fortunate to have an employee of the caliber
of TJ!
Thanks for your time,
Alex Knight
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