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Wednesday, August 21, 2013

Summer Blessings - A Day in Customer Service

Meet the Rowland Family who were nominated for our Summer Blessings this year!  With eight kids and one on the way, Matthew and Jane could certainly use a day of family fun at the waterpark!  Heidi Durbin made their day by offering additional tickets to allow the whole gang to visit!  Check out the email exchange below and video of their fun family day at the park at:  http://youtu.be/J1yX1o55FY8

From: Heidi Durbin
Subject: Re: Congratulations! You have been chosen as a Hawaiian Falls Summer Blessings Winner!

Aloha! Congratulations!  You and your family have been chosen as a Hawaiian Falls “Summer Blessings Everyday Hero” Winner! Someone who cares about you very much nominated you as a deserving family!  Please confirm your family information below.


From: Jane Rowland:  Heidi, Thank you so much! We love Hawaiian Falls!! We have Nine!  :-) We are very blessed with a large family. I am due to have baby number nine at the end of September.  I've attached a picture of our eight kids.  Our children's ages are 14, 13, 11, 9, 8, 5, 3 and 1.  :-) So yes, only seven over the age of three. I thought you were asking how many total tickets we would need to be able to bring our whole family. 


From: Heidi Durbin:  Goodness…you are truly blessed.  I was going to see if I could get a couple more tickets added to your envelope but wanted to make sure all were over the age of 3.  Ages two and under don’t need a ticket as they are free.

From: Jane Rowland: If you could add more tickets, that would be awesome!!! We are having a hard time trying to decide who gets to go..they've each been coming to us trying to convince us why they should be the one to enjoy a day at Hawaiian Falls. Ha!   ;-)  No problem though if you aren't able to add more tickets, we are blessed either way.  Thanks again! Jane

From: Heidi Durbin: If I send 9, looks like everyone would get to go and not leave anyone behind. :-)  The kids are too cute to leave behind but I can only imagine the conversations going on in your household of who will get to go!

From: Jane Rowland: We received the nine tickets to Hawaiian Falls yesterday!!!!! Thank you so very much!! It's not very often that we are able to do something as fun as this!!! We are all so very excited.  Thank you for everything you did to be able to acquire the extra tickets for our family.  We appreciate you very much!!!

From: Jane Rowland:  Heidi, our family had such a fantastic day at Hawaiian Falls!  Here's a picture of the kids. You can tell by their smiling faces what a blast they/we all had!  My husband also made a three minute video of our time. I will send it to you soon!  Thank you so much for all you guys do to bless families! Keep up the great work!  Mahalo!

From:
Heidi Durbin:  We loved the picture!  Thank you for sharing it with us.  It does look like they were all happy and having a great time.  We would love to see the video as well when you get a chance.


From:
Jane Rowland:  Heidi, here's the link to our Hawaiian Falls Rowland Family video. Enjoy!  Jane

http://youtu.be/J1yX1o55FY8

THANK YOU HEIDI FOR ALWAYS MAKING OUR CUSTOMERS FEEL SPECIAL!




 

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